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API Center User Experience Improvement Case Study
A six month long engagement into Discover’s API Enablement and Standardization Discovery Research. In this case study we take a look into this deep dive exploration…
AT&T national business omni mid-market CX strategy experience
The AT&T national business customer experience transformation initiative is a multi-year project examining the opportunities and challenges that…
Believer in design before code & user-driven research…
Are you planning a retro before moving forward with a product cycle? I partner with UX and design teams to validate the decisions reserved for any upcoming…