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CASE STUDIES

In-depth, multi-faceted explorations customer & user experience challenges

UX RESEARCH STUDY

Discover’s API Center UX digital transformation research and discovery

A 6 month long engagement into Discover Financial Services’ API Enablement and Standardization Discovery Research. In this case study we take a look into this deep dive exploration into the API Center, how it is used today and identifying opportunities for improvement.
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CX BUSINESS STRATEGY

AT&T national business omni mid-market CX strategy experience improvement

The AT&T national business customer experience transformation initiative is a multi-year project examining the opportunities and challenges that digitalization is creating for business and society.
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Currently writing up more case studies, I will post them as soon as I can!

– Last updated Wednesday, November, 9, 2023

Check out my most recent case studies,
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API Center User Experience Improvement Case Study

A six month long engagement into Discover’s API Enablement and Standardization Discovery Research. In this case study we take a look into this deep dive exploration…

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AT&T national business omni mid-market CX strategy experience

The AT&T national business customer experience transformation initiative is a multi-year project examining the opportunities and challenges that…

View Case Study

Believer in design before code & user-driven research…

Are you planning a retro before moving forward with a product cycle? I partner with UX and design teams to validate the decisions reserved for any upcoming…

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