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Yinnette Olivo is a Product Leader and UX Expert based in Tampa, FL, with over 20 years experience in the tech industry.
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From cool idea to insanely great product

 

I am available for consulting, Feel free to call or text me at +1 813 484 2417 or email at me@yinnette.com.

Case Study

FRICTIONLESS GUIDE TO BECOMING AN AT&T CUSTOMER

Learn how I helped develop the ideal, frictionless self-service customer experience strategy, that helped businesses get from inquiry, information on the products that best met their needs thru payment and support.

Reimagining the Customer Experience for B2B Service

Customer experience is a customer’s overall perception of a company or brand. It’s based on all the interactions the customer has with the company over the course of their relationship.

Today, creating a positive customer experience is more important than ever. In fact, 86% of consumers would pay more for a good customer experience, and 89% took their business elsewhere after a bad customer experience.

Customer experience (or CX for all the cool kids out there) starts from the first time someone hears of your company and continues through all the interactions they have with your marketing, sales, product and customer service.

Customer experience is a customer’s overall perception of a company or brand. It’s based on all the interactions the customer has with the company over the course of their relationship.

Today, creating a positive customer experience is more important than ever. In fact, 86% of consumers would pay more for a good customer experience, and 89% took their business elsewhere after a bad customer experience.

Customer experience (or CX for all the cool kids out there) starts from the first time someone hears of your company and continues through all the interactions they have with your marketing, sales, product and customer service.

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Do not hesitate to contact us with any questions. We also have open offices, so feel free to drop in for a chat